We want you to feel confident when shopping with Jenma Beauty. Due to the personal nature of our products, we maintain strict hygiene and safety standards for every order.
Our Return Policy
Due to the personal nature of our products and to maintain the highest standards of hygiene and safety, all purchases are final and cannot be returned or exchanged.
Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact us within 48 hours of delivery.
Please contact our team at info@jenmabeauty.com and provide your order details so we can assist you.
Incorrect Items
If you receive an item that is different from what you ordered, please contact us within 48 hours of delivery.
Our team will review your request and work with you to resolve the issue as quickly as possible.
Contact Us
For assistance with a damaged, defective or incorrect item, please contact us at info@jenmabeauty.com within 48 hours of delivery.